Patient rights & responsibilities

Every patient at an Axten partner hospital has the right to:

• Receive complete, understandable information about their diagnosis, treatment options, expected outcomes and risks before consenting to any procedure.
• Receive a written, all-inclusive cost estimate before admission, and an itemised bill after treatment.
• Privacy and confidentiality of all medical records and personal information.
• Be treated with dignity and respect regardless of gender, religion, caste, language, disability or economic status.
• Seek a second opinion and access their own medical records.
• Refuse treatment after being informed of the consequences of refusal.
• Register a grievance and receive a time-bound response through our helpline 8156-92-92-92 or connect@axtenhospitals.com.

Patients and attendants have the responsibility to:

• Provide accurate and complete health information, including current medications and allergies.
• Follow the agreed treatment plan and post-procedure instructions, and attend scheduled follow-ups.
• Treat hospital staff and other patients with courtesy, and respect hospital policies.
• Settle agreed payments as per the confirmed package.